However, that creates another debate on what qualifies as indie or AAA. Some have also suggested adding stipulations to the two-hour limit, such as only applying it to AAA games and assigning a different deadline to indie developers like Emika. It would prevent consumers from thoroughly testing their PCs on AAA (high-budget) games and decrease developer accountability for late-game bugs. Some think they should reduce the two-hour limit, but that could give rise to other problems. What can Steam do about this issue? The gaming community is divided on this question. Steam user Bella Messex released a tweet criticizing the flaw in Steam’s refund policy, and it has since gone viral. The gameplay is only 90 minutes long, which leaves it exposed to the same loophole as Summer of ‘58. One developer, Emika Games, had to step away after its popular game Summer of ‘58 got refunded into oblivion on Steam.Īnother unnamed developer had the same problem with its game Before Your Eyes. This loophole has left smaller indie video games vulnerable to significant revenue losses. However, some games can easily be completed in less than two hours. Steam implemented these policies to ward off untrustworthy consumers who like to exploit online games. Refunding a game on Steam might be straightforward and convenient, but the two-week and two-hour deadlines have stirred up some controversy in the gaming community. The Support staff monitors your refund history and can easily notice patterns in your behavior, such as refunding games just before the deadline.Īs long as you play by the rules and stay within the established time frame, Steam will accept your refund with no problems. If Steam judges that you abused its policy in the past, it can revoke your right to future refunds.If you have been banned by the Valve Anti-Cheat system (VAC) for cheating on a specific game, you lose the right to refund that game.Assuming you submitted the request within the deadline, there are only two reasons they won’t give you a refund: Steam is generous with its refunds, but they have security measures in place to prevent people from taking advantage of the policy.
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