![]() ![]() By allowing leads to reach you directly, without a qualification process, could end up wasting time. This one is a tradeoff but a tradeoff very worth considering. Reduce Friction in the Lead Acquisition Funnel This post offers an easy way to become more interactive with your customers. So what does it mean? Social does not mean just sharing.Social means interacting. There is a higher expectation of interactivity An example of this is how Facebook Pages are reporting response times – putting a brand’s level of interactivity on display for all to see. The second trend is social commerce the consumer expectation that a relationship with a brand will be not only tangible but also responsive. (No surprise they are both owned by Microsoft now) These expectations are evolving considerably with the birth of ever new platform and the generations that are native to each. For example, I use Facebook and Whatsapp for close friends and LinkedIn and Skype for business. The first trend is that there are so many social and messaging platforms available, we are allowed to pick and chose the level of privacy and involvement we associate with each one. There are a couple of trends that are having a big influence of this shift. The meaning of “Social” in terms of business and e-commerce is changing. Beyond just being a modern way to use a web browser, it enables a modern approach to interacting with leads and customers. To find out more about the Mio interoperability tool, check out this video of Webex and Microsoft Teams in action.This post demonstrates several ways to add click-to-call and click-to-chat Skype button functionality into your website. However, for total interoperability between the two platforms, there is only one solution. You can definitely do more than you could with Skype for Business. There are a number of ways to integrate parts of Cisco Webex into your new Microsoft Teams app. So, similar to the Slack scenario where users may be resistant to moving to Microsoft Teams, you may find yourself with a group of Webex fans. Naturally, when deploying these devices, you’d look for the best-integrated collaboration apps to get the most out of your investment. ![]() If you have Cisco endpoints like VoIP handsets, conference phones or a Cisco Webex board, you may also have instances of Cisco Webex in your business. Take a look around your desks, meeting rooms, and flexible working areas. You may also like: The Ultimate Guide to External Federation in Teams What about Cisco endpoints when Skype for Business is end of life? Connect Microsoft Teams and Slack with an interoperability tool that lets you message, file share, thread, edit and delete messages across platform.Survey users to see who already uses Slack.Allow your teams to choose their platform of choice and work disparately, resorting to emailing when you need to chat across platform.Roll out Microsoft Teams to each user that doesn’t have Slack as the ready-made replacement to Skype for Business.Sanction Slack within your business to those users that already have it or want it. ![]() Cross-reference those users against the number of Skype for Business licenses.Survey users to see who already use Slack.Use the guidance provided by Microsoft – or the auto-upgrade facility when your time comes. There are a few options on how to deal with this conundrum: Option 1 – block Slackīlock Slack and force all users to use Microsoft Teams. Slack is famed for its favorable UI and it’s likely users will petition the need for Teams when Slack is already in use. This doesn’t instantly mean they will want to adopt Microsoft Teams, however. When instances of Slack exist, the upgrade from Skype to Teams is the perfect opportunity to review how your teams collaborate.įrequent users of Slack will be used to the team-based chat platforms more so than your Skype only users. We commonly refer to this extension of shadow IT as shadow messaging. The likelihood of only using Skype for chat and messaging is slim.Įven if unsanctioned, there is likely a small group – or a huge group – of Slack users collaborating in your business. If you only use Skype now, there are plenty of tools and information to support you. The resources above should help if your migration from Skype for Business to Microsoft Teams is straight forward. You may also like: Upgrading to Microsoft Teams, but also have Slack users? What to do if you have Slack and Skype for Business? ![]() Microsoft also published a dedicated Microsoft Teams overview page where you can get to know Teams more intimately. ![]()
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